Where to Find Your PAXI Tracking Number

Finding the right number for your parcel can be confusing. A PAXI message or receipt may contain several references, but they do not all serve the same purpose.

You may be looking for a parcel number to check tracking updates, a code connected to a PAXI Point or a PIN needed when collecting the parcel. Using the wrong information may lead to an error or make it seem as though your parcel cannot be found.

Choose the situation that best matches your problem to continue:

Which PAXI Number Do You Need?

The correct number depends on what you are trying to do.

Tracking or parcel number

The tracking number identifies the shipment and is normally the information needed to check available parcel updates.

Look for wording such as:

• Parcel number;
• Tracking number;
• Shipment reference;
• Parcel reference.

This information may appear in an SMS, a receipt, a message from the sender or the original shipment confirmation.

PAXI Point Code

A PAXI Point Code refers to a sending or collection location. It helps identify a particular store or service point, but it is not usually the number used to track an individual parcel.

Collection PIN or OTP

A collection PIN or one-time code may be sent when the parcel is ready for collection. It is connected to the collection process and should not automatically be treated as the parcel tracking number.

Choose the situation that best matches your problem to continue:

Why Is It Easy to Use the Wrong Code?

A single delivery can generate different messages throughout the journey. The first message may confirm that the parcel was sent, while a later message may contain collection information.

You may also see:

• A payment reference;
• A receipt number;
• A store code;
• A parcel number;
• A collection PIN;
• A transaction reference.

Because these details may appear together, copying the first number you see can produce an error.

Read the full message and look for wording that clearly connects the number to the parcel or tracking process.

Start With the Information You Already Have

Your next step depends on the problem you are experiencing.

Choose Where Can I Find My Tracking Number? when you have access to messages or a receipt but do not know which number to use.

Choose My Tracking Number Is Not Working when you have entered a number but received an error, no result or an unrecognized-code message.

Choose I Lost My SMS or Parcel Details when the original message was deleted, you no longer have the receipt or the sender cannot immediately find the shipment information.

Choose the situation that best matches your problem to continue: